Technical Support Policy
We at Security Development Corporation are confident that the
Profit Plan User's Guide, Tutorial, and On Line Help will enable you to work successfully
in planning your company's financial future. However, if in the first 30 days you
should have questions or problems which these tools cannot solve, or if you just need help
getting started, feel free to contact us by any of the means listed below. We should
respond in like manner within one business day.
We are pleased to provide technical support free of charge for
the first 30 days. You can extend this support for one full year for $169, and
receive a 25% discount on the next product upgrade. We look forward to hearing from
you.
E-mail: sdc@profitplan.net
FAX: (425) 483-0683
Phone: (425) 483-0850 (Mon thru Fri, 8:30 am - 5:00 pm, Pacific
Time)
Note: You must be a registered user to access Profit Plan
Technical Support. You may register by using the Registration Card provided with Profit
Plan, or any of the above methods.
However you request support, please be ready to provide the
following information.
The type of computer hardware you are using.
The version of Profit Plan and the Windows operating
system your are using.
What you were doing when the problem occurred, or what you
are unable to accomplish.
The exact wording of any error messages.
How you have tried to correct the problem.
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