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Support Policy
Financial Software for the Business Professional


The information below contains the Technical Support policy for purchasers of Profit Plan, for your consideration.  The Evaluation Edition comes without formal technical support.  However, feel free to call with questions regarding capabilities of Profit Plan or any help you may need in evaluating this product for use in or with your business.

(The tutorial referenced below comes only with the production version.  On-line Help has also been severely restricted to save space and retain a few trade secrets.)

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Technical Support Policy

We at Security Development Corporation are confident that the Profit Plan User's Guide, Tutorial, and On Line Help will enable you to work successfully in planning your company's financial future.  However, if in the first 30 days you should have questions or problems which these tools cannot solve, or if you just need help getting started, feel free to contact us by any of the means listed below.  We should respond in like manner within one business day.

We are pleased to provide technical support free of charge for the first 30 days.   You can extend this support for one full year for $169, and receive a 25% discount on the next product upgrade.  We look forward to hearing from you.

E-mail: sdc@profitplan.net

FAX: (425) 483-0683

Phone: (425) 483-0850 (Mon thru Fri, 8:30 am - 5:00 pm, Pacific Time)

 

Note: You must be a registered user to access Profit Plan Technical Support. You may register by using the Registration Card provided with Profit Plan, or any of the above methods.

However you request support, please be ready to provide the following information.

The type of computer hardware you are using.

The version of Profit Plan and the Windows operating system your are using.

What you were doing when the problem occurred, or what you are unable to accomplish.

The exact wording of any error messages.

How you have tried to correct the problem.

 


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Last modified: March 5, 2008